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MGT510 MCQs from 2010 Solved by Tariq mehmood


Total Quality Management – MGT510 (MGTM510)

MCQs from past Quizzes 2010

Solved by Tariq Mehmood

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Note: Choices with marked * are verified answers

Quiz no.1

 

Question # 1 of 15 ( Start time: 11:02:05 PM ) Total M - 1

In total quality perspective, quality planning, and strategic business planning are treated as which of the following?

 Different

*Consistent

Indistinguishable

Dissimilar

Question # 2 of 15 ( Start time: 11:03:13 PM ) Total M - 1

The marketing team of a company carried out a survey concerning expectations of the customers from the product. What should be the product development department of the company design?

 *The product meeting requirements of the customers

The product meeting requirements of the distributors

The product meeting requirements of the management

The product meeting requirements of the shareholders

 

Question # 3 of 15 ( Start time: 11:04:29 PM ) Total M - 1

Which of the following results in low costs?

*High productivity and high capacity utilization

Low productivity and low capacity utilization

Low productivity and high capacity utilization

High productivity and low capacity utilization

 

Question # 4 of 15 ( Start time: 11:05:35 PM ) Total M - 1

Which of the following are generally easy to detect using statistical methods, and it is usually economical to remove them?

 

*Common causes

Special causes

Implicit causes

Assignable causes

 

Question # 5 of 15 ( Start time: 11:07:10 PM ) Total M - 1

Which one of the following depicts feature, which is a dimension of quality?

 

Product looks and sounds

Brand name and price

Bells and whistles of the product

*Ability to repair a product

  

Question # 6 of 15 ( Start time: 11:08:37 PM ) Total M - 1

During which century, the manufacturers began to include quality processes in quality practices?

17th century

18th century

19th century

*20th century

 

Question # 7 of 15 ( Start time: 11:09:47 PM ) Total M - 1

Which of the following models has the viewpoint that change and learning are valued in themselves?

 

*Organism model

Mechanistic model

Cultural model

Total Quality model

  

Question # 8 of 15 ( Start time: 11:11:19 PM ) Total M - 1

After the war, Deming was invited to which of the following countries?

 

Germany

*Japan

France

China

 

Question # 9 of 15 ( Start time: 11:12:46 PM ) Total M - 1

Which of the following statements is TRUE for the organizations focusing problem-solving and continuous improvement?

 

Fail to emphasize error prevention and design quality

*Fail to focus on what is truly important to the customer

Fail to identify the best times about the situation in the past

Fail to integrate all organizational functions

 

Question # 10 of 15 ( Start time: 11:14:06 PM )            Total M - 1

Quality applies to which aspect(s) of the organization?

 

Products only

Products and services

People and product

*Products, services, and people

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Question # 11 of 15 ( Start time: 11:14:38 PM )            Total M - 1

 

Which of the following statements holds true for quality assurance?

 

Top management's intention regarding quality

Functions determining implementation of the quality policy

*Actions to provide confidence of satisfying quality requirements

Responsibilities and processes, which implement quality management

  

Question # 12 of 15 ( Start time: 11:16:08 PM )            Total M - 1

Which of the following models reflect horizontal processes beginning with suppliers and ending with customers?

 

Organism model

Mechanistic model

Cultural model

*Total Quality model

 

Question # 13 of 15 ( Start time: 11:17:14 PM )            Total M - 1

Which of the following is concerned about quality for achievement of TQM?

 

The Managing Director

The Operative

The Quality Manager

*Everyone in the organization

  

Question # 14 of 15 ( Start time: 11:18:39 PM )            Total M - 1

Which one of the following depicts durability – a dimension of quality?

 

Exterior finish

Quality of work

*Useful life

Ease of repair

  

Question # 15 of 15 ( Start time: 11:19:36 PM )            Total M - 1

"Not giving respect to other people’s contributions", depicts which of the following self-oriented behavior?

 

Diverting

Excluding

*Belittling

Blocking

 

Quiz No .2

 which century, the manufacturers began to include quality processes in quality practices?

 17th century

18th century

19th century

*20th century

 

In the new paradigm, managers view error as which one of the following?

A threat

A substitute

*An opportunity

An end

 

Whose concepts are referred to as statistical quality control (SQC)?

*Shewhart’s

Deming’s

Juran’s

Crosby’s

 

In which of the following operations great deal of variations can occur?

*Manufacturing

Distribution

Purchasing

Selling

 

Which of the following are generally easy to detect using statistical methods, and it is usually economical to remove them?

*Common causes

Special causes

Implicit causes

Assignable causes

 

Who argued that beauty could be understood only after exposure to a series of objects that display its characteristics?

Drucker

Crosby

Deming

*Plato

 

During which war, Deming taught quality control courses as part of the national defense efforts?

World War I

*World War II

Mexican-American War

The Civil War

 

Which one of the following depicts feature, which is a dimension of quality?

Product looks and sounds

Brand name and price

Bells and whistles of the product

*Ability to repair a product

 

The majority of advertisers appeal the public on the basis of which of the following?

*Quality of product

Quality of staff

Inferiority of product

Inferiority of service

 

The standards for output based on quality and customer-service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:

Accuracy

Innovation

Timeliness

Turnover

 

"Not giving respect to other people’s contributions", depicts which of the following self-oriented behavior?

Diverting

Excluding

*Belittling

Blocking

 

After the war, Deming was invited to which of the following countries?

 Select correct option:

Germany

*Japan

France

China

 

Which of the following results in low costs?

 *High productivity and high capacity utilization

Low productivity and low capacity utilization

Low productivity and high capacity utilization

High productivity and low capacity utilization

 

The customer value strategy may be addressed in which of the following topics?

Projects

Products

* Services

Measurement

 

Who developed Quality Function Deployment (QFD)?

Frederick Taylor

Joseph M. Juran

*Y. Akao

Armand Feigenbaum

TQM Quiz no 3

 

Question # 1 of 15 ( Start time: 12:44:29 PM )  Total M - 1 

How the Baldrige Award recognizes the importance of total quality principles? 

 Through independence with overall business planning

 Through a no relation with overall business planning

 *Through integration with overall business planning

 Through dependence with overall business planning

 

Question # 2 of 15 ( Start time: 12:45:33 PM )  Total M - 1 

Which of the following models considers the goal of meeting individual needs? 

 Organism model

 Mechanistic model

 *Cultural model

 Total Quality model

 

Question # 3 of 15 ( Start time: 12:46:26 PM )  Total M - 1 

All of the following are the initial considerations in the Hoshin Kanri approach to business system change EXCEPT: 

 Measuring the business system as a whole

 Setting core objectives of the business

 Understanding the environmental situation in which the business operates

 *Ceasing resources for performing activities to achieve business objectives

 

Question # 4 of 15 ( Start time: 12:47:48 PM )  Total M - 1 

Who argued that beauty could be understood only after exposure to a series of objects that display its characteristics? 

 Drucker

 Crosby

 Deming

*Plato

Question # 5 of 15 ( Start time: 12:48:17 PM )  Total M - 1 

Which of the following statements is TRUE for ISO 9000? 

*Describes the principles of a quality management system and defines the terminology

Describes the requirements relative to a quality management system either for internal use or for contractual or certification purposes

Intended for internal use and not for contractual purposes, focuses particularly on continually improving performance

Contains the guidelines for auditing quality management and/or environmental management systems

 

Question # 6 of 15 ( Start time: 12:49:39 PM )  Total M - 1 

Which of the following statements holds true for quality assurance? 

 Top management's intention regarding quality

 Functions determining implementation of the quality policy

 *Actions to provide confidence of satisfying quality requirements

 Responsibilities and processes, which implement quality management

 

Question # 7 of 15 ( Start time: 12:51:05 PM )  Total M - 1 

Which of the following is an answer to the Second Absolute of Quality Management as summarized by Crosby; what system is needed to cause quality? 

 

 Conformance to requirements

 *Prevention

 Zero defects

 Price of nonconformance

 

Question # 8 of 15 ( Start time: 12:52:13 PM )  Total M - 1 

All of the following are the reasons why Total Quality Management programs are not prolific for many companies, EXCEPT: 

 

 TQM focuses on minimum standards

 TQM develops its own cumbersome bureaucracy

 TQM has no place for love and passion

 *TQM focuses on customers and stakeholders

 

Question # 9 of 15 ( Start time: 12:53:15 PM )  Total M - 1 

What is the other name used for Deming Cycle? 

 

 *Shewhart cycle

 Product life cycle

 Data life cycle management

 Information life cycle management

 

Question # 10 of 15 ( Start time: 12:54:15 PM )  Total M - 1 

What is necessary for a system to be effective? 

 

 *The components of any system must work together for the system

 The components of any system must not work together for the system

 The components of any system should not be organized for the system

 The components of any system should provide disruption for the system

  

Question # 11 of 15 ( Start time: 12:55:08 PM )  Total M - 1 

Which of the following is NOT the criterion under Canadian Awards for Business Excellence? 

 

 Leadership

 *Planning for contraction

 Process optimization

 Supplier focus

  

Question # 12 of 15 ( Start time: 12:56:32 PM )  Total M - 1 

Which of the following is true for subsystems? 

 These are not linked together as internal customers and suppliers

 These are linked together as external customers and suppliers

 These are linked together as external and internal customers and suppliers

 *These are linked together as internal customers and suppliers

 

Question # 13 of 15 ( Start time: 12:58:00 PM )  Total M - 1 

What is the relationship between Ishikawa and Deming? 

 Son and father

 Nephew and uncle

 *Student and teacher

 Grandson and grandfather

 

Question # 14 of 15 ( Start time: 12:58:51 PM )  Total M - 1 

Which of the following statements is TRUE for little q? 

 

 *Striving for quality in a limited or specific area

 Searching for specific lines of text containing a particular pattern

 Matching rules encoded in a string according to certain syntax rules

 Giving combination of values for the free variables

 

Question # 15 of 15 ( Start time: 01:00:14 PM )  Total M - 1 

The Capability Maturity Model can help in all of the following EXCEPT: 

 

 Setting process improvement goals and priorities

 Providing guidance for quality processes

 Providing a yardstick for assessing current practices

 Documenting procedures as to how the various processes for design operate

 

Quiz no ---3



Question # 1 of 15 ( Start time: 11:56:02 PM )  Total M - 1 

The customer value strategy may be addressed in which of the following topics? 

Select correct option: 

 

 Projects

 Products

 Services

 *Measurement

 

Question # 2 of 15 ( Start time: 11:57:11 PM )  Total M - 1 

Who is known as a father of modern-day statistical quality control? 

Select correct option: 

 

 *Shewhart

 Deming

 Juran

 Crosby

 

Question # 3 of 15 ( Start time: 11:57:40 PM )  Total M - 1 

Which of the following forms the basis of TQM as an organization wide process? 

Select correct option: 

 

 Not using the resources of the total organization properly

 Organizational flexibility and response to change

 Not bound in business relationships

 Not measuring continuous improvement

 

Question # 4 of 15 ( Start time: 11:58:54 PM )  Total M - 1 

How should the benchmarking of individual processes as well as customer satisfaction be employed? 

Select correct option: 

 

 As a standard tool

 As a defective tool

 *As an improvement tool

 As an instrumental tool

 

Question # 5 of 15 ( Start time: 11:59:39 PM )  Total M - 1 

Identify the example of prevention costs. 

Select correct option: 

 

 *Quality planning

 Re-inspection

 Product recalls

 Customer returns

 

Question # 6 of 15 ( Start time: 12:00:51 AM )  Total M - 1 

Which of the following is NOT included in the ISO registration process? 

Select correct option: 

 

 Document review by the registrar of the quality system documents or quality manual

 Pre-assessment, which identifies potential noncompliance in the quality system or in the documentation

 *Review the program descriptions and select the program(s) that will enable you to contribute more to your organization

 Assessment by a team of two or three auditors of the quality system and its documentation

Question # 7 of 15 ( Start time: 12:02:13 AM )  Total M - 1 

Who made some salient observations about the failure to understand the components of Profound Knowledge? 

Select correct option: 

 

 *Scholtes

 Deming

 Juran

 Crosby

 

Question # 8 of 15 ( Start time: 12:02:56 AM )  Total M - 1 

Which of the following results in low costs? 

Select correct option: 

 

 *High productivity and high capacity utilization

 Low productivity and low capacity utilization

 Low productivity and high capacity utilization

 High productivity and low capacity utilization

 

Question # 9 of 15 ( Start time: 12:03:47 AM )  Total M - 1 

How can the quality be computed? 

Select correct option: 

 

 Quality = Expectation/Performance

 Quality = Performance/Expectation

 Quality = Performance+Expectation

 Quality = Performance-Expectation

 

Question # 10 of 15 ( Start time: 12:05:14 AM )  Total M - 1 

Documentation and data on existing products, are an example which of the following? 

Select correct option: 

 

 External inputs

 *Internal inputs

 Either internal or external inputs

 Neither internal nor external inputs

 

 

Question # 11 of 15 ( Start time: 12:06:19 AM )  Total M - 1 

Which of the following focuses on results, not process, and encourages short-term behavior? 

Select correct option: 

 

 *Typical American MBO system

 Typical Japanese MBO system

 Typical Chinese MBO system

 Uncommon Chinese MBO system

 

Question # 12 of 15 ( Start time: 12:07:08 AM )  Total M - 1 

Who developed Quality Function Deployment (QFD)? 

Select correct option: 

 

 Frederick Taylor

 Joseph M. Juran

 *Y. Akao

 Armand Feigenbaum

 

Question # 13 of 15 ( Start time: 12:08:06 AM )  Total M - 1 

All of the following are the examples of appraisal costs EXCEPT: 

Select correct option: 

 

 Quality measurement criteria

 Quality improvement projects

 Laboratory acceptance testing

 Inspection and testing

 

Question # 14 of 15 ( Start time: 12:09:33 AM )  Total M - 1 

In order to achieve the objectives and stimulate innovation, what the organization should encourage? 

Select correct option: 

 

 The involvement of its human resource

 The involvement of its process

 The involvement of its system

 The involvement of its capital

 

Question # 15 of 15 ( Start time: 12:10:49 AM )  Total M - 1 

How the requirements for documentation and records may not arise? 

Select correct option: 

 

 Contractual requirements from the customer or other interested parties

 Acceptance of international, national, regional and industry sector standards

 *Irrelevant statutory and regulatory requirements

 Decisions by the organization

 Quiz no 3 

 Question # 1 of 15 ( Start time: 12:18:45 AM )  Total M - 1 

At which level, does the quality concern centers on meeting internal customer requirements? 

Select correct option: 

 

 Organizational level

 Performer level

 Process level

 Production level

Question # 2 of 15 ( Start time: 12:20:12 AM )  Total M - 1 

Who is known as a father of modern-day statistical quality control? 

Select correct option: 

 

 *Shewhart

 Deming

 Juran

 Crosby

Question # 3 of 15 ( Start time: 12:20:43 AM )  Total M - 1 

Which of the following is TRUE for higher costs of quality? 

Select correct option: 

 

 Doing the wrong thing in the wrong way

 Doing the wrong thing in the right way

 Doing the right thing in the wrong way

 Doing the right thing in the right way

 

Question # 4 of 15 ( Start time: 12:22:09 AM )  Total M - 1 

Which of the following concepts and tools can be used to assess internal customer needs and to communicate internal supplier capabilities? 

Select correct option: 

 

 Financial

 Management

 *Marketing

 Production

Question # 5 of 15 ( Start time: 12:23:02 AM )  Total M - 1 

The management representatives appointed and given authority by the senior management are for all of the following EXCEPT: 

Select correct option: 

 

 Managing

 Mishandling

 Evaluating

 Coordinating

Question # 6 of 15 ( Start time: 12:24:20 AM )  Total M - 1 

The management preserves the conformity of products during internal processing and final delivery. Which of the following is included in such preservation? 

Select correct option: 

 

 Handling

 Abolition

 Risk

 Shrinking

Question # 7 of 15 ( Start time: 12:25:36 AM )  Total M - 1 

All of the following are the basic requirements of ISO 9000 EXCEPT: 

Select correct option: 

A documented quality system

 Consistent adherence to the documented quality system

 Check to see that the plan was carried out

 Customers and processes be displeased

Question # 8 of 15 ( Start time: 12:26:50 AM )  Total M - 1  

During 1990s, the following institution(s) began to pay increase attention to quality. 

Select correct option: 

 

 Education and health care only

 *Education, health care, and government

 Health care and government only

 Government and financial institutions only

Question # 9 of 15 ( Start time: 12:27:47 AM )  Total M - 1 

Which one of the following depicts reliability – a dimension of quality? 

Select correct option: 

 

 Bells and whistles of the product

 Meeting specifications

 Average time for the unit to fail

 Quality of work

Question # 10 of 15 ( Start time: 12:29:07 AM )  Total M - 1 

Which of the following models considers the goal of organizational efficiency and performance? 

Select correct option: 

 

 Organism model

 *Mechanistic model

 Cultural model

 Total Quality model

 

Question # 11 of 15 ( Start time: 12:29:56 AM )  Total M - 1 

All of the following are the examples of external failure costs EXCEPT: 

Select correct option: 

 

 Processing customer complaints 

 Customer returns

 Warranty claims

 *Quality planning

Question # 12 of 15 ( Start time: 12:30:34 AM )  Total M - 1 

Identify the example of external failure costs. 

Select correct option: 

 

 Quality planning

 Re-inspection

 Material review

 *Customer returns

Question # 13 of 15 ( Start time: 12:31:35 AM )  Total M - 1 

All of the following are the grounds to give birth to total quality approach EXCEPT: 

Select correct option: 

 

 Obsession with quantity

 Confusion and poor leadership

 One employee in charge

 Political disorder

 

Question # 14 of 15 ( Start time: 12:32:59 AM )  Total M - 1 

Which of the following is viewed as a Consistent Pair? 

Select correct option: 

 

 ISO 9000 and ISO 9004

 ISO 1987 and ISO 1992

 ISO 1992 and ISO 1997

 *ISO 9001 and ISO 9004

Question # 15 of 15 ( Start time: 12:33:40 AM )  Total M - 1 

In which century, the US broke further from the European tradition and adopted a new management approach developed by Frederick W. Taylor? 

Select correct option: 

 

 17th century

 18th century

 *19th century

 20th century

  

Next Quiz

 

  1. All of the following are the grounds to give birth to total quality approach EXCEPT:

    A. Obsession with quantity
    B. Confusion and poor leadership
    C. One employee in charge
    D. Political disorder

    2. Which of the following was developed by Motorola to improve its processes by
    minimizing defects?
    A. ISO 9000
    B. *Six sigma
    C. QS 9000
    D. TQM

    3. Quality applies to which aspect(s) of the organization?
    A. Products only
    B. Products and services
    C. People and product
    D. *Products, services, and people

    4. Which of the following statements is TRUE about Deming’s philosophy?
    A. *It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
    B. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
    C. Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
    D. Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value

    5. Which of the following statements, in relation to system, is TRUE for people failing to understand the components of Profound Knowledge?
    A. *They see the symptoms but not the deep causes of problems
    B. They do not know when expectations are realistic
    C. They do not understand motivation/why people do what they do
    D. They do not know how to plan and accomplish learning and improvement

    6. "Problems will remain unsolved, despite their best efforts." When this will happen?

    A. When people don’t understand systems
    B. When people don’t understand psychology
    C. When people don’t understand variation
    D. *When people don’t understand the theory of knowledge

    7. Which stage in the Shewhart Cycle implements the change on a small scale?
    A. *Do stage
    B. Act stage
    C. Plan stage
    D. Check stage

    8. Which of the following s determining what to control, establishing units of
    measurement so that data may be objectively evaluated?
    A. Quality improvement
    B. Quality planning
    C. *Quality control
    D. Quality process

    9. All of the following steps are required for quality planning EXCEPT:
    A. Determine who the customers are
    B. Deploy the plans to operational levels
    C. Identify customers’ needs
    D. *Assess actual quality performance

    10. Which of the following is an answer to the First Absolute of Quality Management
    as summarized by Crosby; what is quality?
    A. *Conformance to requirements
    B. Prevention
    C. Zero defects
    D. Price of nonconformance

 Next Quiz:

Question # 1 of 15 ( Start time: 09:54:15 PM )  Total M - 1 

Quality applies to which aspect(s) of the organization? 

Select correct option: 

 

 Products only

 Products and services

 People and product

 Products, services, and people

Question # 2 of 15 ( Start time: 09:55:01 PM )  Total M - 1 

Juran defines quality as “fitness for use”. This can be broken down into how many categories? 

Select correct option: 

 

 Five

 *Four

 Three

 Two

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Question # 3 of 15 ( Start time: 09:56:24 PM )  Total M - 1 

 

How many maturity levels are there in the Capability Maturity Model? 

Select correct option: 

 

 Four

 *Five

 Six

 Seven

Question # 4 of 15 ( Start time: 09:57:11 PM )  Total M - 1 

Which of the following is a unit for measuring process performance according to traditional view of quality? 

Select correct option: 

 

 Effective parts per thousand produced

 Defective parts per thousand produced

 Effective parts per hundred produced

 *Defective parts per hundred produced

 

Question # 5 of 15 ( Start time: 09:58:27 PM )  Total M - 1 

Which of the following statements, in relation to system, is TRUE for people failing to understand the components of Profound Knowledge? 

Select correct option: 

 

 *They see the symptoms but not the deep causes of problems

 They do not know when expectations are realistic

 They do not understand motivation/why people do what they do

 They do not know how to plan and accomplish learning and improvement

 

Question # 6 of 15 ( Start time: 09:59:10 PM )  Total M - 1 

Which of the following statements, in relation to variation, is TRUE for people failing to understand the components of Profound Knowledge? 

Select correct option: 

 

 They see events as individuals’ incidents rather than the net result of many interactions and interdependent forces

 *They do not know the difference between prediction, forecasting, and guesswork

 They create cynicism, demoralization, de-motivation, guilt, resentment, burnout, craziness, and turnover

 They do not understand the difference between improvement and change

 

Question # 7 of 15 ( Start time: 10:00:18 PM )  Total M - 1 

Which of the following models has a vertical chain of command? 

Select correct option: 

 

 Organism model

 *Mechanistic model

 Cultural model

 Total Quality model

Question # 8 of 15 ( Start time: 10:01:19 PM )  Total M - 1 

What was the role of quality professionals during 1800s? 

Select correct option: 

 

 Troubleshooting and the application of statistical methods

 *Inspection, sorting, counting, and grading

 Quality measurement, quality planning, and program design

 Goal setting, education and training, and program design

Question # 9 of 15 ( Start time: 10:02:25 PM )  Total M - 1 

All of the following are the major categories and items within each category of Canadian Awards for Business Excellence EXCEPT: 

Select correct option: 

 

 Customer focus

 Distributor focus

 People focus

 Supplier focus

Question # 10 of 15 ( Start time: 10:03:44 PM )  Total M - 1 

How the Baldrige Award recognizes the importance of total quality principles? 

Select correct option: 

 

 Through independence with overall business planning

 Through a no relation with overall business planning

 *Through integration with overall business planning

 Through dependence with overall business planning

Question # 11 of 15 ( Start time: 10:04:16 PM )  Total M - 1 

Which of the following involves determining what to control, establishing units of measurement so that data may be objectively evaluated? 

Select correct option: 

 

 Quality improvement

 Quality planning

 *Quality control

 Quality process

Question # 12 of 15 ( Start time: 10:04:55 PM )  Total M - 1 

After the war, Deming was invited to which of the following countries? 

Select correct option: 

 

 Germany

 *Japan

 France

 China

Question # 13 of 15 ( Start time: 10:05:25 PM )  Total M - 1 

Which of the following organizations has a little chance of survival? 

Select correct option: 

 

 With no corporate philosophy about how to create long-term customer loyalty

 With no corporate objectives about how to create long-term customer loyalty

 With no mission about how to create long-term customer loyalty

 *With no vision about how to create long-term customer loyalty

 

Question # 14 of 15 ( Start time: 10:06:47 PM )  Total M - 1 

Who suggested that there are three categories of performance? 

Select correct option: 

 

 Taguchi

 Taylor

 Ishikawa

 *Deming

Question # 15 of 15 ( Start time: 10:07:19 PM )  Total M - 1 

Which of the following statements holds true for quality assurance? 

Select correct option: 

 

 Top management's intention regarding quality

 Functions determining implementation of the quality policy

 *Actions to provide confidence of satisfying quality requirements

 Responsibilities and processes, which implement quality management

 

Quiz No. 3 (Talha)

 

Question # 1 of 15 ( Start time: 11:43:33 AM )  Total M - 1 

Which of the following statements is TRUE about Deming’s philosophy? 

Select correct option:                   

 

 *It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes

 Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization

 Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis

 Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value

Question # 2 of 15 ( Start time: 11:44:22 AM )  Total M - 1 

All of the following are the major decision areas in supply chain management EXCEPT: 

Select correct option: 

 

 Location

 *Production

 Inventory

 Pricing

 

 

Question # 3 of 15 ( Start time: 12:11:54 PM )  Total M - 1 

By the mid 1970s, which markets were penetrated by the Japanese companies? 

Select correct option: 

 

 *Western markets

 Eastern markets

 Northern markets

 Southern markets

 

Question # 4 of 15 ( Start time: 12:12:33 PM )  Total M - 1 

The input for management review to examine the quality management system shall include information about all of the following EXCEPT: 

Select correct option: 

 

 Status of preventive and corrective actions

 Follow-up actions from previous management reviews

 Changes that could affect the quality management system

 *Improvement of product related to customer requirements

 

Question # 5 of 15 ( Start time: 12:13:47 PM )  Total M - 1 

Juran advocates a never-ending spiral of activities that includes all of the following EXCEPT: 

Select correct option: 

 

 Product development

 *Workers

 Inspection and testing

 Purchasing

  

Question # 6 of 15 ( Start time: 12:14:42 PM )  Total M - 1 

Which of the following statements is TRUE for little q? 

Select correct option: 

 

 *Striving for quality in a limited or specific area

 Searching for specific lines of text containing a particular pattern

 Matching rules encoded in a string according to certain syntax rules

 Giving combination of values for the free variables

 

Question # 7 of 15 ( Start time: 12:15:19 PM )  Total M - 1 

Which of the following is the Total Quality Tool that is simply a graphical representation of an outline that presents a chain of causes and effects? 

Select correct option: 

 

 Check sheet

 Fishbone diagram

 Scatter diagram

 Pareto chart

Question # 8 of 15 ( Start time: 12:16:32 PM )  Total M - 1 

Who found that teams are seldom fully used, and their individual members are often complacent? 

Select correct option: 

 

 Oakland and Schein

 *Newall and Dale

 Lehr and Cox

 Juran and Schein

Question # 9 of 15 ( Start time: 12:17:14 PM )  Total M - 1 

The customer value strategy may be addressed in which of the following topics? 

Select correct option: 

 

 Projects

 Products

Services

 *Measurement

 

Question # 10 of 15 ( Start time: 12:18:10 PM )  Total M - 1 

Which of the following should be reviewed by the organization to identify requirements for operations that realize products or deliver services in order to ensure compliance with specifications? 

Select correct option: 

 

 Inability to comply with contractual requirements

 *Training and competence of people

 Problem conception

 Irrelevant statutory and regulatory requirements

 

Question # 11 of 15 ( Start time: 12:19:19 PM )  Total M - 1 

Who developed Quality Function Deployment (QFD)? 

Select correct option: 

 

 Frederick Taylor

 Joseph M. Juran

 *Y. Akao

 Armand Feigenbaum

Question # 12 of 15 ( Start time: 12:20:15 PM )  Total M - 1 

What are the ISO (International Organization for Standardization) series standards for industries such as automobiles? 

Select correct option: 

 

 ISO 9000

 ISO 14000

 *QS 9000

 AS 9000

 

Question # 13 of 15 ( Start time: 12:21:43 PM )  Total M - 1 

Which of the following should be used as input to management review in order to ensure that continual improvement is the driver for organizational development? 

Select correct option: 

 

 *Performance information

 Performance management

 Ethical performance

 Performance development

  

Question # 14 of 15 ( Start time: 12:23:02 PM )  Total M - 1 

Which of the following are generally easy to detect using statistical methods, and it is usually economical to remove them? 

 

 *Common causes

 Special causes

 Implicit causes

 Assignable causes

 

Question # 15 of 15 ( Start time: 12:24:27 PM )  Total M - 1 

What is the objective of a TQM system? 

Select correct option: 

 

 *Continuous improvement

 Continual improvement

 Business improvement

 Process improvement

 

Next Quiz

 

Question # 1 of 15 ( Start time: 09:21:59 PM )  Total M - 1 

Based in Geneva, Switzerland, International Organization for Standardization is a consortium of the national standard bodies, which has how many countries? 

 

 More than 100

 Less than 100

 Less than 90

 Less than 80

 

    

Question # 2 of 15 ( Start time: 09:23:27 PM )  Total M - 1 

Which of the following is the contributor to the work method cause in the house paint peeling cause-and-effect diagram? 

Select correct option: 

 

 Cheap solvents

 Temperature

 Acid rain

 Paint over dirt

 

Question # 3 of 15 ( Start time: 09:24:28 PM )  Total M - 1 

Which of the following concepts and tools can be used to assess internal customer needs and to communicate internal supplier capabilities? 

Select correct option: 

 

 Financial

 Management

 *Marketing

 Production

Question # 4 of 15 ( Start time: 09:25:27 PM )  Total M - 1 

The input for management review to examine the quality management system shall include information about all of the following EXCEPT: 

Select correct option: 

 

 Status of preventive and corrective actions

 Follow-up actions from previous management reviews

 Changes that could affect the quality management system

 *Improvement of product related to customer requirements

 

Question # 5 of 15 ( Start time: 09:26:28 PM )  Total M - 1 

What the organization must accomplish to achieve the mission, by examination and categorization of the impacts? 

Select correct option: 

 

 Critical success factors

 Key process indicators

 Illegal and policy factors

 The enemy indicator

 

Question # 6 of 15 ( Start time: 09:27:43 PM )  Total M - 1 

Who suggested, “A quality product is one that provides performance or conformance at an acceptable price or cost"? 

Select correct option: 

 

 Crosby

 Ishikawa

 *Garvin

 Shewhart

 

Question # 7 of 15 ( Start time: 09:28:29 PM )  Total M - 1 

Marketing research carried out to know whether the particular area should be covered in this course. What the course instructor should develop? 

Select correct option: 

 

 *The course meeting requirements of the university

 The course meeting requirements of the instructor

 The course meeting requirements of the students

 The course meeting requirements of the bookseller

 

Question # 8 of 15 ( Start time: 09:30:00 PM )  Total M - 1 

Under which perspective of the balance scorecard, would you classify the operating cost management measurement? 

Select correct option: 

 

 The customer perspective

 The business process perspective

 The financial perspective

 The learning & growth perspective

 

Question # 9 of 15 ( Start time: 09:31:24 PM )  Total M - 1 

Which of the following is the purpose of ISO 9001? 

Select correct option: 

 

 *To define the minimum Quality Management System requirements needed to achieve customer satisfaction by meeting specified product requirements

 To determine metals and metalloids in airborne particulate matter by inductively coupled plasma atomic emission spectrometry

 To ensure that the IT service management processes are aligned both with the needs of the business and with international best practice

 To evaluate ultimate aerobic biodegradability of organic compounds in aqueous medium by determination of oxygen demand in a closed respirometer

 

Question # 10 of 15 ( Start time: 09:32:16 PM )  Total M - 1 

Which of the following is a four-step quality model amongst the most widely used tools for continuous improvement? 

Select correct option: 

 

 *Deming Cycle

 Juran Trilogy

 Taguchi’s Loss Function

 Quality Circles

 

Question # 11 of 15 ( Start time: 09:33:10 PM )  Total M - 1 

What was the transcendent view of quality? 

Select correct option: 

 

 Satisfying customers

 Meeting needs and wants

 *Innate excellence

 Conformance

 

Question # 12 of 15 ( Start time: 09:34:18 PM )  Total M - 1 

Which of the following focuses on results, not process, and encourages short-term behavior? 

Select correct option: 

 

 *Typical American MBO system

 Typical Japanese MBO system

 Typical Chinese MBO system

 Uncommon Chinese MBO system

 

Question # 13 of 15 ( Start time: 09:35:25 PM )  Total M - 1 

Which of the following is NOT the category in Baldrige Award? 

Select correct option: 

 

 Leadership

 Business results

 *Supply chain

 Process management

 

Question # 14 of 15 ( Start time: 09:36:30 PM )  Total M - 1 

What is the number of principles in Dr. W. Edwards Deming's quality principles? 

 

 8

 10

 12

 *14

Question # 15 of 15 ( Start time: 09:37:03 PM )  Total M - 1 

Which of the following is NOT an advantage of functional structure? 

Select correct option: 

 

 It provides organizations with a clear chain of command

 *It enables employees to learn about customer expectations 

 It allows evaluating people based on clear set of responsibilities

 It allows people to specialize in the aspect of the work

 

 

Quiz No. 4

 

Question # 1 of 15 ( Start time: 06:46:03 PM )  Total M - 1 

Which of the following is a requirement of ISO 9000:2000? 

Select correct option: 

 

 *Processes to measure and analyze customer satisfaction

 An Environmental Policy to be in existence within the organization

 Procedures for registration of font-related identifiers

 Irregular improvement of internal process and customer satisfaction

 

Question # 2 of 15 ( Start time: 06:47:17 PM )  Total M - 1 

The management responsible for the area being audited is responsible for ensuring that actions are taken without undue delay to eliminate detected nonconformities and their causes. Which of the following is a follow-up activity? 

Select correct option: 

 

 *The verification of the actions taken

 The reporting of contradiction results

 The contradiction of the actions taken

 The verification of contradiction results

Question # 3 of 15 ( Start time: 06:57:48 PM )  Total M - 1 

Which of the following total quality tools is employed in the step “plan and implement a solution” in problem solving? 

Select correct option: 

 

 4W and 1H matrix

 Pareto chart

 *Control chart

 Scatter plot

Question # 4 of 15 ( Start time: 06:59:05 PM )  Total M - 1 

Under which perspective of the balance scorecard, would you classify the customer retention measurement? 

Select correct option: 

 

 The customer perspective

 The business process perspective

 The financial perspective

 The learning & growth perspective

Question # 5 of 15 ( Start time: 06:59:42 PM )  Total M - 1 

What was the role of quality professionals during 1950s? 

Select correct option: 

 

 *Troubleshooting and the application of statistical methods

 Inspection, sorting, counting, and grading

 Quality measurement, quality planning, and program design

 Goal setting, education and training, and program design

 

Question # 6 of 15 ( Start time: 07:00:46 PM )  Total M - 1 

What is quality? 

Select correct option: 

 

 *Meeting and exceeding the customer’s expectations

 Adding factors to make the customer happy

 The degree to which the project meets requirements

 Conformance to management’s objectives

Question # 7 of 15 ( Start time: 07:01:11 PM )  Total M - 1 

The quality initiatives focused initially on reducing defects and errors in products and services with the help of which of the following? 

Select correct option: 

 

 *Measurement, statistics, and other problem solving tools

 Measurement, statistics and cause and effect analysis

 Statistics and cause and effect analysis only

 Failure modes and cause and effect analysis only

Question # 8 of 15 ( Start time: 07:01:59 PM )  Total M - 1 

Which of the following performance levels have good results and have emphasized sustained improvement trends? 

Select correct option: 

 

 Reactive approach 

 Stable formal system approach

 Best-in-class performance

 *Continual improvement emphasized

Question # 9 of 15 ( Start time: 07:02:42 PM )  Total M - 1 

Do not permit overlong examples or irrelevant discussion. This refers to which of the following discussion skills in meetings? 

Select correct option: 

 

 Summarizing

 *Managing time

 Closing the discussion

 Containing digression

Question # 10 of 15 ( Start time: 07:03:32 PM )  Total M - 1 

Which of the following statements, in relation to psychology, is TRUE for people failing to understand the components of Profound Knowledge? 

Select correct option: 

 

 *They see the symptoms but not the deep causes of problems

 They do not know when expectations are realistic

 They do not understand motivation/why people do what they do

 They do not know how to plan and accomplish learning and improvement

 

Question # 11 of 15 ( Start time: 07:04:21 PM )  Total M - 1 

Which of the following results in low costs? 

Select correct option: 

 

 *High productivity and high capacity utilization

 Low productivity and low capacity utilization

 Low productivity and high capacity utilization

 High productivity and low capacity utilization

Question # 12 of 15 ( Start time: 07:05:03 PM )  Total M - 1 

Under which perspective of the balance scorecard, would you classify motivated workforce measurement? 

Select correct option: 

 

 The customer perspective

 The business process perspective

 The financial perspective

 The learning & growth perspective

Question # 13 of 15 ( Start time: 07:05:40 PM )  Total M - 1 

Which of the following models value stability? 

Select correct option: 

 

 Organism model

 *Mechanistic model

 Cultural model

 Total Quality model

Question # 14 of 15 ( Start time: 07:06:33 PM )  Total M - 1 

Who stressed that systems must be focused toward a purpose? 

Select correct option: 

 

 Crosby

 Ishikawa

 Taguchi

 *Deming

Question # 15 of 15 ( Start time: 07:07:58 PM )  Total M - 1 

Which of the following leads to questioning and can be tested and validated? 

Select correct option: 

 

 *Theory of knowledge

 Psychology

 Understanding of variation

 Appreciation for a system

   

Question # 1 of 15 ( Start time: 07:10:06 PM )  Total M - 1 

Which of the following statements, in relation to variation, is TRUE for people failing to understand the components of Profound Knowledge? 

Select correct option: 

 

 They see events as individuals’ incidents rather than the net result of many interactions and interdependent forces

 *They do not know the difference between prediction, forecasting, and guesswork

 They create cynicism, demoralization, de-motivation, guilt, resentment, burnout, craziness, and turnover

 They do not understand the difference between improvement and change

Question # 2 of 15 ( Start time: 07:11:25 PM )  Total M - 1 

Which of the following represent short-term perspectives and do not encourage long-term improvement as stated by Deming? 

Select correct option: 

 

 *Numerical quotas

 Constitutional quotas

 Political party quotas

 Mechanical quotas

Question # 3 of 15 ( Start time: 07:12:41 PM )  Total M - 1 

All of the followings are true for zero defects concept EXCEPT: 

Select correct option: 

 

 A performance standard for management

 A standard of the craftsperson regardless of his or her assignment

 A tool of management to communicate to do things right the first time

 A motivational, widely understood and accepted program

 

Question # 4 of 15 ( Start time: 07:14:02 PM )  Total M - 1 

Who suggested, “A quality product is one that provides performance or conformance at an acceptable price or cost"? 

Select correct option: 

 

 Crosby

 Ishikawa

 *Garvin

 Shewhart

Question # 5 of 15 ( Start time: 07:14:35 PM )  Total M - 1 

Which of the following tools plots the relationship of one numeric variable to another on a horizontal and vertical axis and determines the degree of dependency or interdependency of those variables? 

Select correct option: 

 

 *Scatter diagram

 Check sheet

 Fishbone diagram

 Pareto chart

Question # 6 of 15 ( Start time: 07:15:52 PM )  Total M - 1 

Who warned against the use of extrinsic controls that compel behavioral changes in people when rewards and incentive programs are seldom shifted to favor quality improvement? 

Select correct option: 

 

 Oakland

 Schein

 *Cox

 Dale

Question # 7 of 15 ( Start time: 07:16:38 PM )  Total M - 1 

How many maturity levels are there in the Capability Maturity Model? 

Select correct option: 

 

 Four

 *Five

 Six

 Seven

Question # 8 of 15 ( Start time: 07:17:11 PM )  Total M - 1 

Which one of the following depicts aesthetics, which is a dimension of quality? 

Select correct option: 

 

 *Exterior finish

 Quality of work

 Ranking first

 Ease of repair

 

Question # 9 of 15 ( Start time: 07:18:28 PM )  Total M - 1 

Which of the following firms solely owns the entire material flow and each channel member operates independently? 

Select correct option: 

 

 Horizontal integrated firms

 Backward vertical integrated firms

 Vertical integrated firms

 Conglomerate integrated firms

Quiz Start Time: 07:10 PM  Time Left  85

sec(s)   

 

 

Question # 10 of 15 ( Start time: 07:19:52 PM )  Total M - 1 

Which of the following is NOT the deadly disease according to Deming? 

Select correct option: 

 

 Excessive medical costs

 *Excessive transportation costs

 Lack of constancy of purpose

 Mobility of management

 

 

     Question # 11 of 15 ( Start time: 07:21:21 PM )  Total M - 1 

Which stage in the Shewhart Cycle uses data and facts to analyze the results of the change? 

Select correct option: 

 

 Do stage

 Act stage

 Plan stage

 *Check stage

Question # 12 of 15 ( Start time: 07:21:54 PM )  Total M - 1 

Why product-based definitions of quality suit engineers? 

Select correct option: 

 

 They are concerned with designing of the products

 They can judge quality

 They can reduce specific standards

 *They are concerned with translating product requirements into specific components and physical dimensions thereby produced

 

Question # 13 of 15 ( Start time: 07:23:08 PM )  Total M - 1 

All of the following are the elements of a TQM system EXCEPT: 

Select correct option: 

 

 Leadership

 Communications

 Measurement

 *Detentions

Question # 14 of 15 ( Start time: 07:24:03 PM )  Total M - 1 

Which of the following is the contributor to the equipment cause in the house paint peeling cause-and-effect diagram? 

Select correct option: 

 

 Cheap solvents

 Temperature

 Bad brush bristle

 Paint over dirt

Question # 15 of 15 ( Start time: 07:24:24 PM )  Total M - 1 

Which of the following is viewed as a Consistent Pair? 

Select correct option: 

 

 ISO 9000 and ISO 9004

 ISO 1987 and ISO 1992

 ISO 1992 and ISO 1997

 *ISO 9001 and ISO 9004

 

Question # 1 of 15 ( Start time: 07:17:17 PM ) Total M - 1

All of the following are the objectives achieved simultaneously for the sustained growth to be recognized EXCEPT:

Select correct option:

 

Customer satisfaction

Effective leadership

Effective human resources

Integration with the supplier base

  

Question # 2 of 15 ( Start time: 07:18:10 PM ) Total M - 1

Some organizations emphasizes the use of quality tools but failed to do which of the following?

Select correct option:

 

Focus on what is truly important to the distributors

*Incorporate continuous improvement efforts

Make fundamental changes in their processes and culture

Focus on what is truly important to the customer

  

Question # 3 of 15 ( Start time: 07:18:53 PM ) Total M - 1

Which of the following tools has a weakness that it does not tell whether the variation is the result of special causes or common causes?

Select correct option:

 

Histogram

Check sheet

Pareto chart

Run chart

 

All of the following are Juran’s basic steps to progress EXCEPT:

Select correct option:

 

Achieve structured improvements on a continual basis combined with dedication and a sense of urgency

Establish an extensive training program

*Establish an extensive marketing program

Establish commitment and leadership on the part of higher management

 

Question # 5 of 15 ( Start time: 07:20:14 PM ) Total M - 1

Which of the following statements, in relation to theory of knowledge, is TRUE for people failing to understand the components of Profound Knowledge?

Select correct option:

 

They see events as individuals’ incidents rather than the net result of many interactions and interdependent forces

*They do not know the difference between prediction, forecasting, and guesswork

They create cynicism, demoralization, de-motivation, guilt, resentment, burnout, craziness, and turnover

They do not understand the difference between improvement and change

 

 Question # 6 of 15 ( Start time: 07:21:09 PM ) Total M - 1

Which of the following performance levels is a systematic process-based approach, early stage of systematic improvements?

Select correct option:

 

No formal approach

Reactive approach

*Stable formal system approach

Best-in-class performance

 

Question # 7 of 15 ( Start time: 07:21:47 PM ) Total M - 1

In creative problem solving, which of the following refers to brainstorming?

Select correct option:

 

Mess Finding

Fact Finding

Problem Finding

Idea Finding

 

Question # 9 of 15 ( Start time: 07:22:33 PM ) Total M - 1

Which of the following describes a complete data set?

Select correct option:

 

Measures of dispersion

Measures of central tendency

Deductive statistics

Inductive statistics

 

 

Question # 10 of 15 ( Start time: 07:22:59 PM ) Total M - 1

Which of the following tools represents the entire process at a high or detailed (depending on your use) level of observation, allowing analysis and optimization of workflow?

Select correct option:

 

Check sheet

Pareto diagram

Flow chart

Histogram

 

Question # 11 of 15 ( Start time: 07:23:33 PM ) Total M - 1

Which of the following is NOT the characteristic of the organizations operating according to the principles of quality management?

Select correct option:

 

A total commitment to continually increasing value for customers, investors, and employees

A firm understanding that market driven means that quality is defined by customers, not the company

A commitment to leading people with a bias for broken improvement and miscommunication

*A commitment to fundamental improvement through knowledge, skills, problem solving, and teamwork

 

 Question # 12 of 15 ( Start time: 07:24:12 PM ) Total M - 1

Ahmad has organized a manual data collection in such a way as to be easily used, understood and analyzed automatically. Which of the following Ahmad has prepared?

Select correct option:

 

Check sheet

Pareto diagram

Flow chart

Histogram

  

Question # 13 of 15 ( Start time: 07:24:53 PM ) Total M - 1

Which of the following is TRUE for design and development outputs under ISO 9001:2000 - Quality Management Systems ?

Select correct option:

 

It Identifies of and corrects against potential conformance

It is used where excess in product will only be apparent in use

It is Insignificance and concealment of significant features of the processes

*It meets the input requirements for design and development

 

 

Question # 14 of 15 ( Start time: 07:25:26 PM ) Total M - 1

What is the purpose of the Control Chart?

Select correct option:

 

*To indicate variations, trends, and the amount of change from one time period to another

To show where to apply resources by revealing the significant few from the trivial many

To provide a scientific approach to gathering information to improve the validity of decisions and interventions

To monitor effects of the variables on the difference between target and actual performance

 

Question # 15 of 15 ( Start time: 07:25:52 PM ) Total M - 1

Which of the following is the contributor to the work method cause in the house paint peeling cause-and-effect diagram?

Select correct option:

 

Cheap solvents

Temperature

Acid rain

Paint over dirt

 

 

 

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You are here: Home MCQs MGT510 (MGMT510): Total Quality Management MCQs MGT510 MCQs from 2010 Solved by Tariq mehmood

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