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MGMT628 Final Term Paper Solved By vuZs Team s3

 FINALTERM  EXAMINATION
Spring 2010
MGMT628- Organizational Development (alt. code=HRM628) (Session - 3)
Time: 90 min
 M - 69

 

Solved By Aniqa MAlik, Mian Waqar, Zarlish Khan, Rohina

 

 
 
  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.  

 

Question No: 1    ( M - 1 )    .

 

 In under organized organizations which of the following factors is not present?

       Too little constraint or regulation for effective task performance
       ► Communication is fragmented
       ► Job responsibilities are ambiguous
       ► Conflicts are avoided
pg#37
Communication between management and
employees is typically suppressed, conflicts are avoided, and employees are apathetic. In under organized
organizations, on the other hand, there is too little constraint or regulation for effective task performance.
Leadership, structure, job design, and policy are poorly defined and fail to control task behaviors effectively.
Communication is fragmented, job responsibilities are ambiguous, and employees' energies are
dissipated because they lack direction.
 
 Question No: 2    ( M - 1 )    .
 Internal consultants of organization development are members of the organization and often are located in which department of organization?
       Human resources
       ► Finance
       ► Research and development
       ► Information technology
   
Question No: 3    ( M - 1 )    .
 When OD practitioners try to implement inter­ventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur?
       ► Technical Ineptness
       ► Value and Goal Conflict
       ► Coercion
       ► Misuse of Data
Question No: 4    ( M - 1 )    .
 In which of the following ethical dilemmas organization members are forced to participate in an OD in­tervention.
       ► Technical Ineptness
       ► Value and Goal Conflict
       Coercion
       ► Misuse of Data
pg#64
Coercion occurs when organization members are forced to participate in an OD intervention.
 

 

Question No: 5    ( M - 1 )    .

 

 Which of the following ethical dilemma is likely to occur in the entering and contracting phases of planned change when the initial consulting relationship is being established?
        Misrepresentation
       ► Coercion
       ► Misuse of Data
       ► Value and Goal Conflict
pg#64
Misrepresentation is likely to occur in the entering and contracting phases of planned change when the
initial consulting relationship is being established-
 
   
Question No: 6    ( M - 1 )    .
 Which of the following is the second level in an organization having open system? 
       ► Strategy and structure of organization
       ► Group designs
       ► Individual job design
       ► Ways of doing job
 
 

 

When viewed as open systems, organizations can be diagnosed at three levels. The highest level is the overall organization and includes the design of the company’s strategy, structure, and processes. Large organization units, such as divisions, subsidiaries, or strategic business units, also can be diagnosed at that level. The next lowest level is the group or department, which includes group design and such devices for structuring interactions among members as norms and work schedules

 

 

 

Question No: 7    ( M - 1 )    .

 

 Task-related activities are involved in which of the following design components of group?
      ► Goal clarity 
      ► Task structure
      ► Group composition
       ► Group functioning
pg#63
Group functioning therefore involves task-related
activities, such as giving and seeking information and elaborating, coordinating, and evaluating activities;
and the group-maintenance function, which is directed toward holding the group together as a cohesive
team and includes encouraging, harmonizing, compromising, setting standards, and observing.
Performance norms are member beliefs about how the group should perform its task and include
acceptable levels of performance.
 
 
Question No: 8    ( M - 1 )    .
 Building a data-collection contract can ensure that organization members provide:
       ► A good chance of promotion for practitioner
       ► Honest, reliable, and complete information
       ► Reliable but restricted amount of information
       ► A help in strategy making
   pg# 102
Building a data-collection contract can ensure that organization members provide honest,
reliable, and complete information.
 
Question No: 9    ( M - 1 )    .
 Which of the following technique has two way communications?
 
►Questionnaires
►Interview
 ►Observations
►Unobtrusive measures
    pg#105
Second, interviewing is the only technique that
provides two-way communication.

 

 

Question No: 10    ( M - 1 )    .

 

Sensitivity to pressures for change can work as an indicator of which of the following?

 

►Capability to change
►Readiness to change
►Acceptance of applied change
►Dissatisfaction with applied change
pg#122
Readiness for Change:
Intervention success depends heavily on the organization being ready for planned change. Indicators of
readiness for change include sensitivity to pressures for change, dissatisfaction with the status quo,
availability of resources to support change, and commitment of significant management time.
 
 
Question No: 11    ( M - 1 )    .
“Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change?
►Creating pressure for change
►Revealing discrepancies between current and desired states
►Conveying credible positive expectation for the change
►Starting communication for change
pg#131
Sensitize organizations to pressure for change. Innumerable pressures for change operate both
externally and internally to organizations. As mentioned earlier, modern organizations face
unprecedented environmental pressures to change themselves, including heavy foreign
competition,
 

 

Question No: 12    ( M - 1 )    .
 One of the most frustrating aspects of managing change is:
►Empathy and support
►Communication
►Participation and involvement
►Creating pressure for change
pg#132
However, communication is also one of the most frustrating aspects of managing change.
 

 

Question No: 13    ( M - 1 )    .

 Group interventions aimed at contents includes which of the following?

►Relationships between and among group members(in mine point of view)
►Problem solving and decision making
►The identity and purpose of the group
►Group membership
pg#96
In this case, diagnosis suggests the need for group interventions
aimed at improving performance norms and developing healthy interpersonal relations.
 

 

Question No: 14    ( M - 1 )    .

 

Which of the following can help third-party consultants in achieving productive dialogue between the disputants?
►Providing open and clear forms of communication
►Avoiding the conflict
►Ignoring the dispute
►Producing tension and sense of urgency
  pg#168
The following ingredients can help third-party
consultants achieve productive dialogue between the disputants so that they examine their differences and
change their perceptions and behaviors: mutual motivation to resolve the conflict; equality of power
between the parties; coordinated attempts to confront the conflict; relevant phasing of the stages of
identifying differences and of searching for integrative solutions; open and clear forms of communication;
and productive levels of tension and stress.
 
Question No: 15    ( M - 1 )    .
People working in marketing department of an organization are example of which of the following?
 
►Natural work team

►Temporary task team

►Project groups

►Special assignment teams
pg#171
Natural work team – people come together because they do related jobs or because of the
structure of the organizations design.

Question No: 16    ( M - 1 )    .
 Radically redesigns the organization’s core work processes is called:
 
►Restructuring
►Reengineering
►Downsizing
►Rightsizing
pg#186
Reengineering radically redesigns the organization’s core work processes to give tighter linkage and
coordination among the different tasks.
 
 
Question No: 17    ( M - 1 )    .
 Organization effectiveness depends on the extent to which its structures are responsive to all of the following factors EXCEPT:
 
►Environment
►Organization size
 ►Technology
►Customer base
pg#186
See the figure 41
   
Question No: 18    ( M - 1 )    .
 All of the following are the advantages of network based form of organizational structure EXCEPT:
 
►Creates a “best-of-the-best” organization to focus resources on customer and market needs
►Enables each organization to leverage a distinctive competency
►Permits rapid global expansion
►Managing lateral relations across autonomous
pg#195
Advantages
• Enables highly flexible
and adaptive response to
dynamic environments
• Creates a “best-of-thebest”
organization to
focus resources on
customer and market
needs
• Enables each
organization to leverage a
distinctive competency
• Permits rapid global
expansion
• Can produce synergistic
results
 
 
Question No: 19    ( M - 1 )    .
 Which of the following is aimed at culture change?
►Workforce reduction
►Organization redesign
►Systemic redesign
►Process redesign
pg#197
Systemic redesign
Aimed at culture change
Long-term implementation
Fosters transformation

 Question No: 20    ( M - 1 )    .

 

 Which of the following is the name of committee that are created during the project start-up phase and comprises key representatives from management?
 
►Multiple-level committee
►Ad hoc committee
►External consultants committee
►Steering committee
pg#207
Steering committee. This top-level labor-management committee serves as the basic center for planning.
It is created during the project start-up phase and comprises key representatives from management, such as
a president or chief operating officer, and each of the unions and employee groups involved in the project,
such as local union presidents.
   
Question No: 21    ( M - 1 )    .
 Which of the following method is aimed at identifying stress symptoms so that cor­rective action can be taken?
  
►Health Profiling
►Charting Stressors
►Role Clarification
►Supportive Relationships
pg#258
Health Profiling. This method is aimed at identifying stress symptoms so that corrective action can be
taken.
 
 
Question No: 22    ( M - 1 )    .
 Which of the following are aimed at the process, content, or structure of the group.
►Group intervention
►Individual intervention
►Basic process intervention
►Process intervention
pg#164
Group Interventions:
These interventions are aimed at the process, content, or structure of the group.

 
Question No: 23    ( M - 1 )    .
 __________ is to compare results in the intervention situation with those in another situation where no such change has taken place.
►Comparison unit
►Longitudinal measurement
►Statistical analysis
►Diagnosis analysis
pg#150
2. Comparison unit. It is always desirable to compare results in the intervention situation with those in
another situation where no such change has taken place.
 
 
Question No: 24    ( M - 1 )    .
In which of the following consulting models, the leader hires a consultant to obtain the information and make a report, often including recommendations for action ?
 
       ► Purchase of Expertise Model
       ► Doctor-patient Model
       ► Process Consultation Model
       ► Organization model
pg#4
In the “purchase of expertise model,” a leader or group identifies a need for information or expertise
that the organization cannot supply. The leader hires a consultant to obtain the information and make a
report, often including recommendations for action.
 

 

Question No: 25    ( M - 1 )    .

 

 
The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change?
       ► First Phase
       ► Second Phase
       ► Third Phase
       ► Fourth Phase
pg#132
Phase 1
In the first phase, there are only a few people who see the need for change and take reform seriously, As a
fringe element of the organization, they may be openly criticized, ridiculed,
  
Question No: 26    ( M - 1 )    .
 There are two distinct types of OD evaluation: first “Guide the implementation of interventions” and second is:
       ► Assess the overall impact of intervention
       ► Assess the need of intervention
       ► Assess the compatibility of intervention
       ► All of the given options
pg#143
There are two distinct types of OD evaluation—one intended to guide the implementation of interventions
and another to assess their overall impact.
 
Question No: 27    ( M - 1 )    .
 Formula to determine motivating potential of job is__________________.
       ► Job Meaningfulness + Autonomy + Job Feedback
       ► Job Meaningfulness – Autonomy x Job Feedback
       ► Job Meaningfulness + Autonomy x Job Feedback
       ► Job Meaningfulness x Autonomy x Job Feedback
  pg#220
Motivation Potential Score (MPS) = Job Meaningfulness x Autonomy x Job Feedback
 
Question No: 28    ( M - 1 )    .
 Which of the following  stage is concerned with leaving a career ?
       ► Establishment stage
       ► Advancement stage
       ► Maintenance stage
       ► Withdrawal stage
pg#237
The withdrawal stage (ages 60 years and above). This final stage is concerned with leaving a career.
 
Question No: 29    ( M - 1 )    .
 Change in following four parameters of every organization remains durable but it varies from one to other parameter. Which parameter is durable for short-term?
       ► Infrastructure
       ► Physical
       ► Culture
       ► Behavior
   
Question No: 30    ( M - 1 )    .
 Under which of following diagnoses approach of culture, OD practitioner find that people generally take cultural assumptions for granted and rarely speak of them directly.
       ► The Behavioral Approach
       ► The Competing Values Approach
       ► The Symbolic Approach
       ► The Deep Assumption Approach
pg#285
Diagnosing organization culture at the deep assumptions level poses at least three difficult problems for
collecting pertinent information. First, culture reflects shared assumptions about what is important, how
things are done, and how people should behave in organizations. People generally take cultural assumptions
for granted and rarely speak of them directly.
 
 
Question No: 31    ( M - 1 )    .
 If an organization's values are focused on internal integration issues and emphasize innovation and flexibility, it manifests which of the following culture?
       ► Clan Culture
       ► Adhocracy Culture
       ► Hierarchical Culture
       ► Market Culture
pg#283
if an organization's values are focused on internal integration
issues and emphasize innovation and flexibility, it manifests a clan culture.
 
 
Question No: 32    ( M - 1 )    .
 To become learning organization, an organization must increase the size of which of the following?
       ► Organization’s Brain
       ► Organization’s Vision
       ► Organization’s Interdependence
       ► Organization’s Resources
   
Question No: 33    ( M - 1 )    .
 The organizations that provide employment security (ES) have which of the following orientation because ES is considered as important factor for the success of an organization.
       ► “View people as strategic assets rather than as costs”
       ► “View people as pillar that absorb environment threats”
       ► “View people as a ladder that helps in achieving the goals”
       ► “View people as business partner that contribute their efforts for success”
pg#292
1. Employment security
Most research on the effects of management systems has incorporated security as a critical element of
high-performance management systems.
She views people as strategic assets rather than as costs.
 
 

 

 

 Question No: 34    ( M - 1 )    .

 

Team building is MOST important in which of the following type of industries?
 
 
►Emerging

 ►Fast growing

 ►Stable

►Stagnant
 
 

 

Question No: 35    ( M - 1 )    .

 

 Which of the following is among the earliest organization wide process intervention approaches to OD?

►Organization confrontation meeting
►Inter-group relations
►The large-group intervention
►Grid Organization Development
pg#17 
 

 

 The first type of intervention, the organization confrontation meeting, is among the earliest organization wide process approaches.

 

Question No: 36    ( M - 1 )    .

 

 Which of the following describes the shift in product life cycle?
►Organizational change
►Transformational change
►Network change
►Environmental change
 pg#275

Transformational change occurs in response to at least three kinds of disruption:

1. Industry discontinuities—sharp changes in legal, political, economic, and technological conditions that shift the basis for competition within industries

2. Product life cycle shifts—changes in product life cycle that require different business strategies 

 

 3.Internal company dynamics—changes in size, corporate portfolio strategy, executive turnover, and the lik 

 

 Question No: 37    ( M - 1 )    .

 

 Which of the following problem is associated with external practitioners of organization development?

 

        Unfamiliarity with internal culture and technologies used

        Lack of specialized skills

        Lack of objectivity

        Lack of degree of influence and status in client system

Question No: 38    ( M - 1 )    .

 Which of the following is the lowest level in an organization having open system? 

        Strategy and structure of organization

        Group designs

        Individual job design

        Norms and work schedule

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Question No: 39    ( M - 1 )    .

 Which type of structure should be used in an ideal organization?

        Rigid

        Flexible

        Tall

        Small

Question No: 40    ( M - 1 )    .

 In which phase of life cycle of resistance to change, the change agent can face maximum confrontation?

        First Phase

        Second Phase

        Third Phase

        Fourth Phase

 Question No: 41    ( M - 1 )    .

 If an organization desires that the group should be effective than task-related activities are needed. Which of following is the example of task-related activities?

        Coordinating

        Elaborating

        Evaluating

        All of the given options

Question No: 42    ( M - 1 )    .

 In transactional management style, manager tries to develop which of the following?

        Skills

        Processes

        Careers

        Abilities

Question No: 43    ( M - 1 )    .

 If organizations want to redesign their structures into more integrative and flexible forms then which of the following structures suits best?

        Functional structure

       Network structure

        Self-contained unit

        Matrix structure

 "Rohina Kamal"

Question No: 44    ( M - 1 )    .

 

 The information regarding different features of interventions and their immediate effect is derived from which of the following?

 

        Evaluation Feedback

        Implementation Feedback

        Initial Diagnose

        Problem Feedback

Pg#143

 

Question No: 45    ( M - 1 )    .

 Which of the following may NOT be considered as outcome variable for an organization?

        Performance

        Satisfaction

        Autonomy

        Absenteeism

pg#146    

Question No: 46    ( M - 1 )    .

 In which of the organizational structure, high involvement of employees is possible.

        Flat Structure

        Grid Structure

        Long Span of Control

        All structures are compatible

Question No: 47    ( M - 1 )    .

 Which of the following statements is NOT true?

        TQM may not be part of OD program. OD program may include TQM as one of techniques.

        OD practitioners view organization problems as having a variety of causes with no predefined solutions.

        OD and TQM both view people as having inherent desire to contribute in meaningful ways

        TQM and OD both have similar values because both believe in low employee involvement?

pg#216

Question No: 48    ( M - 1 )    .

 Which of the following distinct career stages is extended for longest period?

        The Establishment Stage

        The Withdrawal Stage

        The Maintenance Stage

        The Advancement Stage

pg#237

 

Question No: 49    ( M - 3 )

 

 

Discuss the function of quality of work life.

 

Question No: 50    ( M - 3 )
 What is the purpose of collective response for an organization?

 

 

 Question No: 51    ( M - 5 )

 

 Discuss the significance of inter-group relations interventions?
   
Question No: 52    ( M - 5 )
 How would you differentiate vertical market network from inter market network?
   
Question No: 53    ( M - 5 )
 The most common organizational responses to the environment are administrative. How an organization responds administratively to the environment?
 

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